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Shipping & Returns
Shipping Policy
Processing Time
Orders are processed within 1, 3 business days after payment confirmation. You will receive a confirmation email once your order is shipped.
Shipping Time & Rates
Estimated delivery time is 7, 20 business days, depending on your location and the shipping method selected at checkout. Shipping rates are calculated and displayed at checkout.
Tracking
A tracking number will be provided via email once your order is dispatched. You can track your package using the link provided.
Customs & Duties
AMW Commerce is not responsible for any customs fees, taxes, or duties that may apply to your order. These are the responsibility of the buyer.
Lost or Damaged Items
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with our shipping partner to resolve the issue
Return & Exchange Policy
Return Window
You have 30 days from the date of delivery to request a return.
Conditions
Items must be in their original condition and packaging. To be eligible for a return, please contact us first to explain the issue.
Non-Returnable Items
Due to the nature of our fulfillment process, we may not require the item to be physically returned. In many cases, we can offer a partial refund or replacement without you having to ship the item back.
Refunds
Once your request is received and reviewed, we will notify you of the approval or rejection. If approved, your refund will be processed within 5, 10 business days to your original payment method.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 7 days with photos of the product and packaging. We will resolve it as quickly as possible.
For any questions about shipping or returns, contact us at: 📧anecarolina.br@gmail.com